Parall Support
Need Help?
If you’re experiencing issues with Parall, need assistance, or have feature requests — we’re here to help!
Before reaching out, please check the FAQ for common questions, known issues, and troubleshooting tips.
If you don’t find an answer there, feel free to report your issue or contact us directly.
Update Your Shortcuts Before Reporting an Issue
A newer Parall release may already contain a fix for your issue. Updating Parall does not automatically rewrite shortcuts that were created with an earlier version, so an existing shortcut will not receive the fix until you regenerate it.
I strongly recommend updating Parall, regenerating the affected shortcut, and testing it again before contacting support.
- Open the latest version of Parall and press Edit.
- Select the existing Parall shortcut that has the issue.
- Review its settings, especially its Data Storage Path, and continue.
- Save the shortcut with the same name and in the same location.
- Confirm that you want to replace or overwrite the existing shortcut.
- Launch the regenerated shortcut and check whether the issue is fixed.
Keeping the same data storage path allows the regenerated shortcut to continue using its existing separate profile and data.
Report an Issue
To help us resolve issues faster, please include the following details:
- A detailed description of the problem
- Your Parall version, macOS version, and which edition you’re using (Pro, Plus, or Lite)
- Whether you regenerated the affected shortcut with the latest Parall version
- Steps to reproduce the issue
- Screenshots (if applicable)
Report an issue on GitHub: Parall Issues
Contact Support
If you need direct support or want to report something privately:
Email: support@parall.app
Frequently Asked Questions
We strongly recommend visiting the FAQ page before submitting a report — many questions are answered there.